In this document ‘we’ refers to Tamara Welsh Herbal Medicine. Tamara Welsh is an Herbal Medicine Practitioner providing consultations in clinic and online to clients in Australia.

 

This document provides details on how we store, use, and collect Personal Information and Sensitive Information you provide us.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of the Personal Information you provide us.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

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What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information you may provide us while using our website and online booking system include:

• your name, address, email address, phone numbers.

This Personal Information is obtained when you as a patient accesses our public pages and provides personal information to us as part of an online booking, form submission, or invoice payment.

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The Personal Information we collect from you is collected as part of us providing our services to you.

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Sensitive Information

Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information you may provide us with while using our website and booking system include:

• your health history information.

The Sensitive Information provided by you is used only for the provision of our services and is not shared with any third parties without your written consent.

 

Disclosure of Personal Information and Sensitive Information

A third-party platform (SimpleClinic) is used to collect and retain your information when making appointments and writing treatment notes and prescriptions.

The Personal Information you provide while using SimpleClinic is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. We utilise a number of safeguards to protect Personal Information including:

• Username and password access to the SimpleClinic platform.

• Encryption of all Sensitive Information at rest using AES-256 bit encryption.

• Encryption of all Sensitive Information in transit using 256 bit SSL encryption.

• Encryption of all Personal Information in transit using 256 bit SSL encryption.

• Access logging and auditing of requests to access and modify Personal Information and Sensitive Information.

• Firewall and IP traffic monitoring for suspicious or malicious traffic.

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Access to your Personal Information and Sensitive Information

To access the Personal Information and Sensitive Information you have provided us with contact your healthcare practitioner.

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Disposal of your Personal Information and Sensitive Information

When the Personal Information and Sensitive Information you provided us with is no longer needed for our provision of services to your healthcare practitioner, we will take reasonable steps to destroy or permanently de-identify your Personal Information and Sensitive Information.

 

Policy Updates

This Policy may change from time to time and is available by emailing hello@tamarawelsh.com.au

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Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Tamara Welsh Herbal Medicine
Shop 2/ 1473 Pittwater Road
North Narrabeen, NSW, 2101
hello@tamarawelsh.com.au